Adding favorite contacts makes it easy and fast to message the people you want to chat with most! When you click on the Conversations tab, you will see a row of profile icons directly above your messages; these are your favorite contacts!
Simply click on the icon and select anyone in your organization to add there. Once added, that member's profile picture will appear and you can message them anytime by simply clicking on them (cool right??)!
You can add up to six favorite contacts there and change them at anytime!